Technical Support
Our technical support staff is trained to help you find answers to your questions quickly and accurately. We are happy to answer any of your questions about any of our products, both before and after your purchase. We also welcome suggestions for improvements to our software and encourage you to contact us with any ideas you may have for adding new features and capabilities to our programs.
For customers who have active maintenance, we offer priority support via phone, live chat, and email. For more information on the benefits of active maintenance, click the following link: https://www.goldensoftware.com/software-maintenance. To access the Grapher general support page and live chat, click the following link: Grapher support.
When contacting us with your question, please have the following information available:
- Your Grapher product key, found in the File | License Info dialog or in the email received with the download directions
- Your support code (see https://support.goldensoftware.com/hc/en-us/articles/360055770994-Where-can-I-find-my-support-code- for more information)
- Your Grapher version number, found in File | About Grapher
- The operating system you are using (Windows 7, 8, 10 or higher)
- The steps you took prior to experiencing your problem
- The exact wording of the first error message (if any) that appeared
If you cannot find the answer to your question in the help, the frequently asked questions, or the knowledge base, please do not hesitate to contact us:
Email: GrapherSupport@GoldenSoftware.com
Phone: 303-279-1021
Fax: 303-279-0909
Mail: Golden Software, LLC, PO BOX 281, Golden, Colorado, 80402-0281, USA